Return & Refund Policy

At Ownera, your satisfaction is our priority. We strive to deliver high-quality products, but if you’re not completely satisfied with your purchase, we’re here to help.

🔁 Return Eligibility

You can request a return if:

The item is damaged, defective, or incorrect

You contact us within 7 days of delivery

The item is unused, in original condition, and has tags & packaging intact

Products like undergarments, personalized/customized items, or sale items are non-returnable unless damaged.

📦 How to Initiate a Return

Email or WhatsApp us at:

📧 support@ownera.com

Your order ID

Photos/video of the issue (if damaged/wrong item)

We will respond within 24–48 hours with return instructions.

💸 Refunds

Once we receive and inspect the returned item:

If approved, your refund will be processed within 5–7 business days

Refunds will be issued to your original payment method or as store credit

Shipping charges are non-refundable

We reserve the right to reject returns that do not meet our policy.

🔁 Exchange Policy

Exchanges are only offered for size issues or wrong product delivery

Subject to availability of stock

❗ Important Notes

Please do not return any item without our confirmation

COD orders are eligible for store credit only

We are not responsible for delays due to courier partners